Doha, Qatar

Hamad Medical Corporation (HMC) has launched a unique partnership with the Ministry of Communications and Information Technology (MCIT), in collaboration with malomatia, the service operator of the Government Contact Center. This enables patient feedback and rating via interactive voice recording service.

The advanced Interactive Voice Recording (IVR) Patient Feedback and Rating system is part of HMC’s commitment to delivering better customer service and patient experience.

The system was piloted at the Ambulatory Care Centre and Rumailah Hospital. Patients are contacted using the IVR system after their hospital visit or discharge.